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What Microsoft is saying internally about Surface reliability
By Thom Holwerda on 2017-08-14 22:47:28

Multiple senior Microsoft officials told me at the time that the issues were all Intel's fault, and that the microprocessor giant had delivered its buggiest-ever product in the "Skylake" generation chipsets. Microsoft, first out of the gate with Skylake chips, thus got caught up by this unreliability, leading to a falling out with Intel. Microsoft’s recent ARM push with Windows 10 is a result of that falling out; the software giant believes that Intel needs a counter to its dominance and that, as of late 2016, AMD simply wasn't up to the task.

Since then, however, another trusted source at Microsoft has provided with a different take on this story. Microsoft, I'm told, fabricated the story about Intel being at fault. The real problem was Surface-specific custom drivers and settings that the Microsoft hardware team cooked up.

What a train wreck for Microsoft. Incredible.

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