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Everything is too complicated
By Thom Holwerda on 2018-01-08 22:55:11

It's the very beginning of CES 2018, and the first trickles of gadget news are starting to come out. The flood begins tomorrow as the show floor opens and keynotes and press conferences begin in earnest. It's easy to see the broad themes of the show and the tech industry at large already forming: smart assistants everywhere, sensors and radios in every device you can think of, and an eternal hope that something, anything, will be the reason people will finally upgrade their TVs.

All of that is exciting - I love gadgets and am one of the few crazy people that think CES is incredibly fun! - but I want to take a half-step back before it all begins and point out something obvious: most people have no idea how any of these things work, and are already hopelessly confused by the tech they have.

Shoving a display and garbage software on every single possible household item is simply a really, really dumb idea. Add networking into the mix, and it becomes outright dangerous. People end up with products they have no idea how to use, that quickly become outdated, aren't getting software updates, and quickly become dangerous attack vectors for all sorts of possible criminals.

The article also touches on something else - namely, that even things like smartphones are getting way, way too complicated for most people. I, too, am continuously surprised by how little people around me really know about their smartphone - be it iOS or Android - and what certain things mean or how certain functions work, or that they even have said functions at all. Tech companies are doing a terrible job of exposing users to functionality in a meaningful, understandable way.

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